Welcome to coffeetable.sbs!

The following are frequently asked questions about our website and products. We mainly sell:

Modern Coffee Tables
Lift Top Coffee Tables
Table Sets
Farmhouse Coffee Tables

For further assistance, please feel free to contact our customer service team.

1. Order Related Questions

Q1: How do I place an order?

You can directly browse the product page, select your favorite items, add them to your cart, and complete the checkout process.

Q2: Do I need to register an account for the website?

No.

Our website supports:

No registration required
No login required
Direct order placement

Making shopping more convenient and faster.

Q3: Can I modify or cancel my order after placing it?

If your order has not yet shipped, you can contact us as soon as possible to request modification or cancellation.

Once an order enters the shipping process, modifications may not be possible.

Q4: How long does it take for my order to ship?

It usually takes 1–5 business days to process and ship.

2. Payment and Billing Issues

Q5: What payment methods are supported?

We support:

Credit/Debit cards
Secure third-party payment methods
Other payment methods supported by the website

Q6: Will I be automatically charged or have a subscription?

No.

All products on this website are:

One-Time Purchase
No automatic renewal
No membership subscription
No recurring charges

You will only pay once when you place your order.

3. Shipping and Logistics Issues

Q7: Which regions do you currently ship to?

Currently, only shipping within the United States is supported.

Q8: How long does delivery take?

Estimated delivery time:

Standard shipping: 5–12 business days
Some large furniture items: 7–15 business days

Q9: How do I track my order?

After your order ships, you will receive an email with a tracking number. You can track the shipment status through the logistics company’s website.

Q10: Why are large furniture items shipped separately?

Some furniture items may be:

Packaged in separate boxes
Shipped in batches

Therefore, multiple packages may not arrive at the same time.

4. Product-Related Questions

Q11: Do I need to assemble the product?

Some items may require simple assembly.

Q12: Where can I find the product dimensions?

Product dimensions are usually provided on the product page. Please carefully review the product details before purchasing.

Q13: Will the product color be exactly the same as the picture?

Due to:

Monitor settings differences
Shooting lighting
Different ambient lighting in your home

The product color may slightly differ from the actual product. Please refer to the actual product.

Q14: How to use the Lift Top coffee table?

The lifting function may vary depending on the product design. Please refer to the product details page or the accompanying instruction manual for correct use.

5. Refund and Return Issues

Q15: Can I apply for a refund or return?

Yes.

Orders that meet the refund policy conditions can apply for a refund or return. Please see the Refund Policy page for details.

Q16: Which items are not eligible for return? Returns are generally not supported in the following situations:

Installed or used items
Items damaged by the customer
Orders past the refund period

6. Customer Support

Q17: How do I contact customer service?

You can contact us through the following methods:

Email: service@coffeetable.sbs
Phone: 6184716412

Q18: Customer service hours?

Monday to Friday: 9:00 AM – 6:00 PM (Eastern Time)
Responses may be delayed on weekends and holidays.

7. Privacy and Security

Q19: Is my payment information secure?