Thank you for choosing coffeetable.sbs!

We are committed to providing you with high-quality furniture products and a great shopping experience. This refund policy applies to the following items sold on this website:

  • Modern Coffee Tables
  • Lift Top Coffee Tables
  • Table Sets
  • Farmhouse Coffee Tables

Please read the following refund and return policy carefully before purchasing.

1. Refundable Conditions

1.1 Product Issues

You can apply for a refund, exchange, or replacement if the product you receive has any of the following issues:

  • Damaged product
  • Received the wrong product
  • Obvious quality problem
  • Missing product or incomplete accessories

Please contact us within 7 days of receiving the product and provide:

  • Order number
  • Product photos or videos
  • Photo of outer packaging
  • Description of the problem

1.2 Returns for Non-Quality Issues

If you are applying for a return due to personal reasons (e.g., dislike, incorrect size), the following conditions must be met:

  • Product not installed
  • Product unused
  • Product undamaged
  • All accessories included
  • Original packaging intact

Does not affect resale

You must submit your application within 14 days of receiving the product.

2. Situations Where Refunds or Returns Are Not Supported

Refunds or returns are generally not supported in the following situations:

  • Furniture that has been installed or used
  • Goods damaged by human error
  • Goods missing original packaging or accessories
  • Exceeding the refund application period
  • Problems caused by customer error

3. Refund Process

The steps to apply for a refund are as follows:

  1. Contact customer service to submit a refund application
  2. Provide your order number and relevant supporting documents
  3. Customer service reviews the application
  4. Obtain the return address
  5. The refund will be processed after the goods are returned and inspected

4. Refund Processing Time

After the refund is approved:

  • It usually takes 1–5 business days to process
  • The refund will be returned to the original payment method
  • The arrival time for bank or payment institution funds is usually 5–10 business days

5. Shipping Information

Product Quality Issues or Incorrect Shipment Return shipping costs will be borne by us.

Returns Due to Personal Reasons

Customers are responsible for:

  • Return shipping costs
  • Original shipping costs
  • Return shipping costs for large furniture items

Returning some large furniture items may incur higher shipping costs; please confirm with customer service before applying.

6. Order Cancellation

  • Orders can be cancelled before shipment and receive a full refund.
  • Shipped orders will be processed according to the return procedure.
  • Some large furniture orders may not be able to be intercepted after shipment.

7. One-Time Purchase Notice

All products on this website are:

  • One-Time Purchase
  • No automatic renewal
  • No subscription service
  • No recurring charges

You will only pay once when you place an order.

8. Product Inspection Recommendations

To protect your rights, we recommend that you:

  • Check the outer packaging for damage.
  • Check the product for any shipping damage.
  • Confirm that all accessories are complete.

If you find any problems, please contact us as soon as possible.

9. Right to Refuse Refund

We reserve the right to refuse a refund in the following circumstances:

  • The product does not meet the return conditions.
  • Providing false information.
  • Malicious refund attempts.
  • Exceeding the refund request period.

10. Disclaimer

Due to:

  • Monitor settings differences
  • Shooting lighting
  • Natural differences in wood grain and material

The color and texture of the product may slightly differ from the actual product. This is not a quality issue.

Some product pages provide size information; please carefully confirm the product specifications before purchasing.

11. Contact Us

For refund requests or any questions, please contact us:

  • Email: service@coffeetable.sbs
  • Phone: 6184716412
  • Address: 62 Stillwater Dr, Ringgold GA 30736

Thank you for your support and understanding of coffeetable.sbs!

We will continue to provide you with a better home shopping experience and customer service.